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Complaints Portal

EU and EEA EFTA citizens, and their family members, have a right to be treated fairly in the UK and Gibraltar. If you have not been treated fairly, tell us about it. We need to know where things are not working so that we can take action to fix things. That is why it is vital that we hear from you.

The IMA does not directly resolve individual complaints and does not replace existing complaints processes that involve individual decisions. We look for issues that affect many people. You can register and report a breach of your rights through our complaints portal below.

Important Information
As a part of our commitment to provide a better experience, if you are registered on the portal before the 31st October 2024, you will be required to re-register your account.

If you have previously submitted a complaint to us, your complaint will still be recorded and you will not need to re-submit.

You can find out more about this change by clicking here.

Register with the IMA

Register

To make a complaint about a potential breach of your rights, you will need to register an account.

Register
Login to your account

Sign in

Sign in to your account to view the latest update on your case or to file a new complaint with the IMA.

Sign in
What is involved with making a complaint.

What's Involved

Find out what's involved in the complaints and how we use the information you provide to us.

What's Involved
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Your Rights

It's important to understand your rights so you know they are not implemented properly.

Your Rights